ANZ latest to be plagued by online banking computer glitch

Most of the banks upgrading systems.

AUSTRALIA’S biggest four banks have all been plagued by online banking problems this year, with ANZ today leaving customers without access to their accounts.

ANZ’s service crashed for more than an hour this morning after a problem with overheated hardware, reported Fairfax newspapers.

ANZ said it was still investigating the problem, which has since been resolved.

Spokesman for ANZ, Stephen Ries, told online banking was down for one hour when “a technical fault caused some servers to reboot.”

“We worked very hard to get it back up and running, and it was back online at 12.05”, he said.

“We apologise for any inconvenience this caused”.

When asked if customers should be concerned about the latest glitch, Mr Ries told that all ANZ ATMs were still working, and that online banking was only out for an hour.

Most of the big banks are currently upgrading their ageing computer infrastructure following a series of glitches to hit online banking systems.

The ANZ comes less than a fortnight after Westpac blamed a faulty air-conditioning system at a data centre for triggering a meltdown in its online banking, EFTPOS and ATM systems.

Last month, a processing failure left thousands of NAB customers were unable to receive their scheduled pay online with the glitch flowing on to payrolls that NAB processes for other banks, including Macquarie Bank and HSBC.

And in March, Commonwealth Bank ATMS spat out “free money”, which led to two men being charged for withdrawing more money than was in their accounts after it said “routine maintenance” had crashed its online, electronic and phone banking.

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